Returns & Exchanges
We want you to be fully satisfied with your Katin purchase, which is why we offer a 30-day window for returns and exchanges on all unwashed and unworn items. Please ensure all original tags are attached to qualify for a full refund to your original payment method.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Securely pack your items in the original shipping mailer and include the packing slip provided in your digital return confirmation.
Attach Shipping Label
Download and print the prepaid shipping label from the portal, then affix it clearly to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy until your refund has been processed by our team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing